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Overview

When a customer messages your business through a Google Local Services Ad, Craft picks up the lead and has your AI messaging agent respond — typically within a couple of minutes. The conversation happens entirely within Google’s messaging platform. This works with message-type leads (not phone calls). Your AI agent handles the conversation just like it does on SMS, Messenger, and other channels.

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Setup

1

Open the Google LSA settings

Go to Contact Center AI → Speed to Lead and click on Google Local Services Ads. Then click Connect with Google.
2

Sign in with Google

Sign in with a Google account that has Admin access to your Google Ads account. Grant Craft permission to manage your Local Services Ads conversations.
3

Select accounts to connect

Choose which Google Ads accounts to sync LSA leads from. Manager accounts are excluded automatically. Click Connect to finish.
Leads from your connected accounts will be synced to your messaging inbox and automatically worked by your AI messaging agent. New conversations appear under Contact Center AI → Tasks with the Google LSA channel icon.