Overview
When a customer requests a quote or messages your business on Thumbtack, Craft picks up the lead and has your AI messaging agent respond right away. The conversation happens inside Thumbtack’s messaging, so the customer never leaves the platform they contacted you on.
Your AI agent handles these conversations just like it does on SMS, Google LSA, and other channels — qualifying the lead and booking the appointment.
Setup
Open the Thumbtack settings
Go to Contact Center → Speed to Lead and click on Thumbtack.
Connect with Thumbtack
Click Connect with Thumbtack, sign in with the Thumbtack Pro account that manages your business, and grant Craft permission to read and reply to your leads and messages.
You're connected
After you authorize, Craft links all of your Thumbtack businesses automatically and registers the webhook each one needs — no manual configuration. The page shows Thumbtack Connected along with your linked businesses.
Leads from your connected businesses will be synced to your messaging inbox and automatically worked by your AI messaging agent. New conversations appear under Contact Center → Tasks with the Thumbtack channel icon.