Overview
When a customer contacts your business through Yelp — a “Request a Quote” lead or a direct message — Craft picks up the lead and has your AI messaging agent respond right away. The conversation happens inside Yelp’s messaging, so the customer stays on the platform they reached out on.
Your AI agent handles these conversations just like it does on SMS, Google LSA, and other channels — qualifying the lead and booking the appointment.
Setup
Open the Yelp settings
Go to Contact Center → Speed to Lead and click on Yelp.
Connect with Yelp
Click Connect with Yelp, sign in with the Yelp account that manages your business page, and grant Craft permission to read and reply to your leads and messages.
You're connected
After you authorize, Craft links your Yelp businesses automatically. You can enable or disable individual businesses from the Yelp settings page at any time.
Leads from your connected businesses will be synced to your messaging inbox and automatically worked by your AI messaging agent. New conversations appear under Contact Center → Tasks with the Yelp channel icon.