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After-hours calls go to voicemail. Voicemails don’t book jobs. AI Voice Agent does.

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What It Does

  • Answers calls 24/7 with your company’s greeting and brand voice
  • Books appointments directly into your CRM
  • Handles common questions — pricing, service area, hours
  • Escalates complex calls to your live team
  • Responds to web chat and SMS inquiries
Typical results: 70-85% booking rate on after-hours calls that would otherwise go to voicemail.

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How It Works

  1. Customer calls outside business hours (or when all CSRs are busy)
  2. AI Voice Agent answers with your company greeting
  3. Agent qualifies the call and gathers service details
  4. If qualified, agent books the appointment in your CRM
  5. Customer receives booking confirmation
  6. Your team sees the booking and call summary in the morning
AI Voice Agent setup is handled during onboarding with your Craft account manager. Contact support@craftflow.com to get started.