To change your Craft password, or to reset it if you forgot it, use the Forgot password? link on the login page. Craft emails you a link, and you choose a new password. This works whether you are signed in or not.
There is no change-password option inside Craft’s settings. Use the reset steps below even if you know your current password.
Reset your password
Open the reset page
Go to the Craft login page and click Forgot password? next to the Password field. You can also go straight to app.craftflow.com/reset-password.
In the Craft mobile app, tap Forgot Password? on the sign-in screen. It opens the same page in your browser.
Enter your email
Type the email address you use to sign in to Craft, then click Send Reset Instructions. You’ll see a Check Your Email message.
Open the reset email
Open the email from Craft and click the password reset link. If you don’t see it within a few minutes, check your spam folder.
Choose a new password
On the Set New Password page, enter your new password in New Password and again in Confirm Password, then click Reset Password.
Sign in
You’ll return to the login page. Sign in with your email and your new password.
Password requirements
Your new password must:
- Be at least 8 characters long.
- Not be only numbers.
- Not be a common password, like
password123. - Not be too similar to your name or email address.
If your password doesn’t meet these rules, you’ll see an error and can try a different one.
What happens after you reset
- You are signed out of Craft on your other devices. Sign in again with your new password on each one.
- Your old password stops working.
- Any other reset links you requested earlier stop working.
Common questions
I didn't get the reset email
Check your spam or junk folder. Make sure you typed the same email address you use to sign in. For security, Craft shows the same Check Your Email message whether or not an account exists for that address, so a typo won’t show an error. If you still don’t get an email, ask an admin at your company to confirm your email address in Company Settings > People, or email support@craftflow.com.
The link says it has expired or is invalid
Reset links expire after 24 hours and work only once. A link also stops working after you reset your password with a different link. Go back to app.craftflow.com/reset-password and request a new one.
I requested several emails. Which link do I use?
Use the newest email. Any unused link works until it expires, but once you reset your password, all the other links stop working.
My account was deactivated
Deactivated accounts can’t reset their password, and no reset email is sent. Ask an admin at your company to reactivate your account. See Add & Deactivate Users.
Can an admin reset my password for me?
Admins can’t set a password for you from Company Settings. Use the reset steps above, or email support@craftflow.com if you can’t get into your email.
Need help? Email support@craftflow.com.