> ## Documentation Index
> Fetch the complete documentation index at: https://docs.craftflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Voice Agent

> 24/7 AI-powered call answering and appointment booking.

After-hours calls go to voicemail. Voicemails don't book jobs. AI Voice Agent does.

## What It Does

* Answers calls 24/7 with your company's greeting and brand voice
* Books appointments directly into your CRM
* Handles common questions — pricing, service area, hours
* Escalates complex calls to your live team
* Responds to web chat and SMS inquiries

**Typical results:** 70-85% booking rate on after-hours calls that would otherwise go to voicemail.

## How It Works

1. Customer calls outside business hours (or when all CSRs are busy)
2. AI Voice Agent answers with your company greeting
3. Agent qualifies the call and gathers service details
4. If qualified, agent books the appointment in your CRM
5. Customer receives booking confirmation
6. Your team sees the booking and call summary in the morning

<Info>
  AI Voice Agent setup is handled during onboarding with your Craft account manager. Contact [support@craftflow.com](mailto:support@craftflow.com) to get started.
</Info>