> ## Documentation Index
> Fetch the complete documentation index at: https://docs.craftflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Coach

> Scorecards, scoring, and coaching tools for AI Ridealong.

Coach is the management layer of AI Ridealong. It's where you build the scorecards that define your sales process, configure how scoring works, and review your team's performance.

## Scorecards

Your scorecard defines what a great appointment looks like. The AI scores every recording against it.

<CardGroup cols={2}>
  <Card title="Scorecard Best Practices" icon="clipboard-check" href="/help/ai-ridealong/scorecard-best-practices">
    The 5 rules for building scorecards that drive accurate scoring and meaningful coaching.
  </Card>

  <Card title="Scorecard Weights" icon="weight-scale" href="/help/getting-started/scorecard-weights">
    How weights affect overall score calculation, N/A handling, and zero-weight tracking items.
  </Card>
</CardGroup>

## How Scoring Works

Each scorecard item is scored 0-5 by the AI based on what was said during the conversation:

| Score | Meaning          |
| ----- | ---------------- |
| 5     | Fully executed   |
| 4     | Mostly there     |
| 3     | Adequate         |
| 2     | Partial          |
| 1     | Barely addressed |
| 0     | Not addressed    |
| N/A   | Didn't apply     |

Scores are weighted — high-impact steps like options presentation and objection handling can carry more weight than lower-impact steps. Items marked N/A are excluded entirely. See [Scorecard Weights](/help/getting-started/scorecard-weights) for the math.

## Coaching Comments

Managers can leave comments on specific moments in any recording. Reps see these in their app.

**Good comments are:**

* Specific — reference the exact moment
* Balanced — note wins alongside areas to improve
* Actionable — tell them what to do differently
* Brief — 1-2 sentences